Forum Discussion

Stukh's avatar
Stukh
Copper Contributor
Mar 30, 2020

Usb problems with Teams

I teach music through Teams and use a Focusrite sound interface. I have two questions... 1- When using the interface with Skype and Zoom I am able to have 2 channels working together, one for instr...
Focusrite
How-to
Interface
Sound
teams
usb
StevenC365's avatar
StevenC365
MVP
Mar 30, 2020

Stukh I'm not really sure what you do in Skype? what device do you select?

 

Your other problem is probably down to having too many usb devices that draw power, webcams can take a bit of power as would a wireless keyboard dongle. A powered USB hub, or surface dock would be the answer.

GaryFredericks's avatar
GaryFredericks
Copper Contributor
Apr 03, 2020

I have a similar problem using Teams. I have an iMac, (Focusrite Clarett Thunderbolt), and use an Office365 account supplied by the music school I teach at. Teams does not see the Clarett as a device, but Mic and Speaker selection does show the Focusrite Thunderbolt as an option. However when selected for Mic only input 1 of the Clarett gets through regardless of how the Focusrite software mixer is set. What I need is for Teams to see the entire interface. Is this related to the inability of this version of Teams to see embedded audio on a Mac? Is this new update that is out for Windows and supposedly coming for OSX going to fix these issues?

Thanks

Resources