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JLewis2's avatar
JLewis2
Copper Contributor
Jun 04, 2020
Solved

URL previews stopped working

Hi -  URL links used to show a preview when posted in Teams. It was very helpful but stopped working a few days ago and I can't figure out why (am on the free version).  Any ideas?   I have searche...
microsoft teams
  • Jason_Schumacher's avatar
    Jason_Schumacher
    Jun 23, 2020

    JLewis2 

    Thanks for reaching out to us with this issue. 

     

    I did a test with my own freemium tenet and I was able to post a link and a preview was included, so it is meant to be working.

    Example-

     
    Please update us if this issue is still being observed.

     

    Thanks,

    Jason Schumaker

    Teams Program Manager

Jason_Schumacher's avatar
Jason_Schumacher
Icon for Microsoft rankMicrosoft
Jun 23, 2020

JLewis2 

Thanks for reaching out to us with this issue. 

 

I did a test with my own freemium tenet and I was able to post a link and a preview was included, so it is meant to be working.

Example-

 
Please update us if this issue is still being observed.

 

Thanks,

Jason Schumaker

Teams Program Manager

  • EMucan's avatar
    EMucan
    Copper Contributor
    Nov 15, 2022

    Jason_Schumacher 

    Hello Jason,

     

    do you have an explanation why the URL preview sometimes isn't working?
    I have a channel where we post links to TED Talks on a weekly basis. We either insert it directly at the end of our post or sometimes "hide" the link behind a text. Neither option is working right now. I also tried to insert the speech using a YouTube link. There's simply no preview in Teams although it worked a hundred times before. Any ideas what causes this problem?

  • JLewis2's avatar
    JLewis2
    Copper Contributor
    Jun 23, 2020

    Jason_Schumacher; it's still happening with Twitter - seems to work for other urls / web sites but links to tweets no longer preview...however, they did when I was initially using the program so I'm not sure what happened. Is there any way to resolve the issue with previews of links to tweets? eg - this is the only image I get, not the one from the tweet:

     

     

    • Jason_Schumacher's avatar
      Jason_Schumacher
      Icon for Microsoft rankMicrosoft
      Jun 23, 2020

      JLewis2 

      Thank you for sharing more details on your experience. After looking into this further, I think I have a solution to unblock you, but also a bug for our product team to investigate.

       

      I'm noticing some URLs will only preview after the post is made. I tried this with twitter and it worked. Please try this and update us if it works for you.

      • JLewis2's avatar
        JLewis2
        Copper Contributor
        Jun 24, 2020

        Jason_Schumacherthanks for responding. I'm not sure if you mean the Teams post or the Twitter posts when you say after. In any case, the tweets have already been posted, as well as the Teams posts, so in both cases, I'm still getting not getting a url preview afterwards.