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R0chdle's avatar
R0chdle
Copper Contributor
Sep 15, 2020
Solved

Unknown User displayed in chats

Hi All,

 

Some of our employees have a list of Unknown users displayed while the "Unknown User" is an active user in AD/AAD/O365.

 

I picked one affected employee and reinstalled Office 365 and Teams but the issue reoccured after a while.

 

I've found a previous post which has not been solved from 2017 here

 

Does anyone has any information about this bug?

  • Best you can do here is to report the problem through a support ticket. It's quite probable you will be asked to provide Teams Client Logs
  • Best you can do here is to report the problem through a support ticket. It's quite probable you will be asked to provide Teams Client Logs
    • R0chdle's avatar
      R0chdle
      Copper Contributor
      Just closed a case @ Microsoft. It seems to be a local home network issue..

      End-user will contact ISP.

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