Forum Discussion

Copper Contributor

Sep 06, 2020

Unable to text and call skype user from Teams

External user had been turn on and able to search the skype user and the skype user accept the invitation. However, when sending text an error (We ran into a problem sending this message. Try again l...

microsoft teams

HenryPhillipsNimbitech

Bronze Contributor

Sep 07, 2020

Hi hes_jk ,

Has external access been allowed on the recipient side?

https://docs.microsoft.com/en-US/microsoftteams/manage-external-access?WT.mc_id=TeamsAdminCenterCSH

Thanks

Henry

hes_jk

Copper Contributor

Sep 08, 2020

HenryPhillipsNimbitech

Hi Henry,

Yes. We allow external access and guest access. The skype user receive the invitation and click accept, however, MS teams still unable to send text or call the skype user.

FYI, we just sign up and like to ensure Teams is able to text/call/video call with skype user.

HenryPhillipsNimbitech
Bronze Contributor
Sep 08, 2020
Is this a Skype for Business user or Skype Consumer?

Thanks

Henry
- hes_jk
  Copper Contributor
  Sep 08, 2020
  Testing with Skype Consumer now.
  - HenryPhillipsNimbitech
    Bronze Contributor
    Sep 09, 2020
    Hi hes_jk ,
    
    So you have someone added in the Chat area of Teams like the following:
    
    But you are then able to utilise the Video or Voice Calls to the right or even chat?
    
    So with the above in place I was able to make a call and chat. However when trying a different user I did have some conflict issues as although it was a Skype account, it was also a Teams account. So that might be worth watching out for but in that case it should just allow you to do it via Teams.
    
    Thanks
    
    Henry