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Robert K's avatar
Robert K
Brass Contributor
Sep 30, 2020
Solved

Unable to switch to Teams-only mode

I tried to switch from Island mode to Teams-only mode. But the admin center is not accepting the setting. Why?      The screenshot shows one of my demo tenants. But I have the exact same iss...
microsoft teams
kevinlause's avatar
kevinlause
Copper Contributor
Oct 20, 2020

Michael MardahlAre you saying to remove the lyncdiscover and sip cnames? We have been using skype online only and the DNS entries look correct for our domain but we are using a wild card and are seeing this error. I don't want to remove the DNS entries if that isn't the fix. 

KawslabMSFT's avatar
KawslabMSFT
Copper Contributor
Oct 23, 2020

kevinlause You don't need to remove the Wildcard. Just make sure, that the correct SIP-records are set, from the templates in the admin-panel in 365.

 

I had the same issue, where we couldn't switch to 'Teams Only':

- New tenant

- No prior SfB setup, hence no SIP-records in DNS.

- Wildcard on primary domain.

 

I added the SIP-records and I was then able to upgrade through the TAC.

  • Martin_Schellin's avatar
    Martin_Schellin
    Copper Contributor
    Dec 08, 2020
    Hey KawslabMSFT,
    where can i find the Template in the 365 admin-portal?
    Best regards

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