Forum Discussion
Unable to switch to guest organization
mdmrjp Hey, it's really difficult to troubleshoot remote sometimes. Especially when there most likely are different scenarios involved.
But a few general solution steps to follow is to try using a InPrivate browser Window https://teams.microsoft.com and see if it makes any difference. You should also sign out / sign in manually from the top right corner and make sure you're using an updated client if on the desktop app.
If the problem only occurs in the desktop app one could try and reset the Teams client by deleting the cache (entire content in the Teams folder) at %appdata%\Microsoft\Teams (go via Start button). If no luck reinstall the Teams desktop client.
When it comes to this particular issue I am almost certain (as previously mentioned) there is a problem with the account at the guest org. Both of you have said that they have re-invited you but this should be done by.
1. Remove the account from the AAD
2. Remove the account from the Bin as well.
3. Wait a while for things to synchronize.
4. Re-invite you.
If all of this has been done properly and there's still an issue I would like to direct you to the official Microsoft support and open up a ticket, or create another account (if applicable) and have the other org. invite you on that address.
Hope it helps in some way.
We had deleted the user, the account was removed from the user recycle bin. After about 2-ish months we re-invited the guest.
I have two macs sitting side by side using O365 trying to log into teams as a guest using the Teams MacOS app. One works, the other doesn't. We've done all the recommended "things" including clearing cache, deleting the teams folder, deleting the keychain, etc. Sometimes it has worked in the past, asked us for a code that it has emailed, and let us in. But today, it no longer works and the Guest org has disappeared from the right-hand pulldown. After some time it might reappear, but it will no longer authenticate.
Why can't MS get this right? EVERYONE who is an outside contractor complains about MS Teams because of issues like this. One job to do MS! so far, it's a big #FAIL!