Forum Discussion
Unable to switch to guest organization
mdmrjp Hey, it's really difficult to troubleshoot remote sometimes. Especially when there most likely are different scenarios involved.
But a few general solution steps to follow is to try using a InPrivate browser Window https://teams.microsoft.com and see if it makes any difference. You should also sign out / sign in manually from the top right corner and make sure you're using an updated client if on the desktop app.
If the problem only occurs in the desktop app one could try and reset the Teams client by deleting the cache (entire content in the Teams folder) at %appdata%\Microsoft\Teams (go via Start button). If no luck reinstall the Teams desktop client.
When it comes to this particular issue I am almost certain (as previously mentioned) there is a problem with the account at the guest org. Both of you have said that they have re-invited you but this should be done by.
1. Remove the account from the AAD
2. Remove the account from the Bin as well.
3. Wait a while for things to synchronize.
4. Re-invite you.
If all of this has been done properly and there's still an issue I would like to direct you to the official Microsoft support and open up a ticket, or create another account (if applicable) and have the other org. invite you on that address.
Hope it helps in some way.
As said above
1.delete the user
2.Create new one -> Send invite
3. Add the new user to a Teams Group
4. Accept Invitation
Its important to add the Group before u accept the invitation.
I'm having the same problem. And spend the last 8 hours, reinstalling, upgrading, clearing caches, trying different webbrowsers, asking the customer to add/remove users to resend invitations, ...
If this problem isn't solved with 48 hours, I'll move all the services of my customer from Microsoft to AWS.
I'm sick and tired of this low quality support.
And by the way, I called your helpdesk twice, and nobody bothered to even pick up the phone.
There's not even an e-mail address listed where I can send my questions.
It's not my bug, it's your bug.
I'm not going to fix it. You fix it!
If I fix it, then you pay me !
deepz361 The fix is to ask the client or other party to get the Guest account deleted from their AAD. The catch is: the account should be completely deleted. There is a kind of a trash bin. Delete from there so it cannot simply be restored.
