Forum Discussion
Unable to switch to guest organization
mdmrjp Hey, it's really difficult to troubleshoot remote sometimes. Especially when there most likely are different scenarios involved.
But a few general solution steps to follow is to try using a InPrivate browser Window https://teams.microsoft.com and see if it makes any difference. You should also sign out / sign in manually from the top right corner and make sure you're using an updated client if on the desktop app.
If the problem only occurs in the desktop app one could try and reset the Teams client by deleting the cache (entire content in the Teams folder) at %appdata%\Microsoft\Teams (go via Start button). If no luck reinstall the Teams desktop client.
When it comes to this particular issue I am almost certain (as previously mentioned) there is a problem with the account at the guest org. Both of you have said that they have re-invited you but this should be done by.
1. Remove the account from the AAD
2. Remove the account from the Bin as well.
3. Wait a while for things to synchronize.
4. Re-invite you.
If all of this has been done properly and there's still an issue I would like to direct you to the official Microsoft support and open up a ticket, or create another account (if applicable) and have the other org. invite you on that address.
Hope it helps in some way.
ChristianBergstrom I have exactly the same issue. The organisation that I am trying to switch to have deleted and re-added me as a guest several times. I can now see a number 4 adjacent to the external organisation on the drop-down in Teams; I don't know what that means, but I still cannot switch to that organisation. Could we clarify exactly what the other organisation need to do to try and rectify this? Thanks.
mdmrjp Hey, it's really difficult to troubleshoot remote sometimes. Especially when there most likely are different scenarios involved.
But a few general solution steps to follow is to try using a InPrivate browser Window https://teams.microsoft.com and see if it makes any difference. You should also sign out / sign in manually from the top right corner and make sure you're using an updated client if on the desktop app.
If the problem only occurs in the desktop app one could try and reset the Teams client by deleting the cache (entire content in the Teams folder) at %appdata%\Microsoft\Teams (go via Start button). If no luck reinstall the Teams desktop client.
When it comes to this particular issue I am almost certain (as previously mentioned) there is a problem with the account at the guest org. Both of you have said that they have re-invited you but this should be done by.
1. Remove the account from the AAD
2. Remove the account from the Bin as well.
3. Wait a while for things to synchronize.
4. Re-invite you.
If all of this has been done properly and there's still an issue I would like to direct you to the official Microsoft support and open up a ticket, or create another account (if applicable) and have the other org. invite you on that address.
Hope it helps in some way.
To be honest, I have given up on trying to get this fixed. One organisation blamed the other, both organisations stated that their set-up was correct, and no one can sort it!
Mitch_buckley Hoping you have since found a solution. A few of our members are experiencing this issue now and it is quite urgent -- holding up deadlines because they cannot collaborate through Teams with a client.
1. Firstly, they did not have Teams assigned in our Org because the subdomain they are on was not added to our Azure tenant and federated with our other domains.
2. Could not add subdomain because it existed in an orphaned MS org because somebody trialed Power BI.
3. Performed admin takeover of the subdomain in the orphaned MS Org, removed the domain, then added it to our Org/tenant.
4. Users now have Teams license and Teams is fully functional when it comes to our tenant. Users can see guest Org in their Teams client -- both Web and Desktop version -- but cannot switch to it in either instance, using private browsing or not for the Web client. It simply reloads back to our Org.
5. Asked the client Org to remove and re-add the users as Guests to their Org. This did nothing.
6. At the mercy of Microsoft or Microsoft's tech community for a fix.
I have the same issue. I can switch to the guest account on the web version of teams but the desktop app won't. When I select it from the drop down, I briefly see the avatar change and that there are notifications, but I then have the loading screen for a few mins before it fails and then opens back to my team.
I have logged out, cleared cache and uninstalled, restarted PC and then reinstalled. I have also left the guest team from the web version, and requested to be re-added.
Nothing has helped.
This first started happening after upgrading to of office 365. I have a personal microsoft account with the same email now and I believe there is a permission issue.. as my guest invite is probably to my personal/family MS account and my Teams is now on the business plan.
