Forum Discussion

AleMeza's avatar
AleMeza
Copper Contributor
Apr 28, 2020

Unable to switch organizations on Microsoft Teams

Hi!    Recently we've moved to Microsoft teams (a week ago). Everything was going great until i received an invitation as a guest to another organization. When I accepted, it asked me to create a ...
Guest Access
microsoft teams
Andrew Hodges's avatar
Andrew Hodges
Bronze Contributor
Apr 28, 2020

Hi AleMeza ,

 

If you created a new password then somehow you have created a new account in the new Org and you are not actually a guest. I have no idea why you are seeing 2 orgs in the Web app unless you have somehow invited your new account to your old org. 

 

There isnt a chance you created a Microsoft Account for the new org and use an office 365 account for your old org is there? 

 

Beyond that I would suggest a call to Microsoft to help as it seems like something that could be solved quickly on a screen share.

 

 

  • AleMeza's avatar
    AleMeza
    Copper Contributor
    Apr 28, 2020

    I do apologize as I am not a fluent English speaker. 😄

     

     my work organization added me through my work email, since we need to comunicate with another company through teams, they sent an invitation to my work email to be part of their organization as a guest. 

    the idea is that I should be able to see both Org since all my coworkers have the same setup and no issue whatsoever. 

    I think that you're right a call with support will be needed.

    Thank you!