Forum Discussion
Unable to switch directories in Teams
- I think this is a bug! I’ve seen this before and it doesn’t make sense since usually this process is messed up due to accepting the invite with wrong accounts etc!
Did this user previously signed up for teams free or anything using the same email, before their organisation started using Teams?
Also try deleting the guest account in AZure AD and reinvite! Make sure the invite is accepted with the correcg email address!
Adam
adam deltinger first of all, thanks for the reply!
"Did this user previously signed up for teams free or anything using the same email, before their organisation started using Teams?"
Exactly this is the case. Already thought about this being the cause of the issue.
I've already deleted the guest user from our AD, reinvited etc. Nothing fixes the issue. Is it true that when our guest accepted our initial invite (before our guest started using Teams in his own organization) microsoft creates a tenant for his domain? They have two domains in their tenant now they started using Teams themselves: domain.com and domaincom182.onmicrosoft.com. Might this be the cause of the problem? above water the accountname appears to be mailto:user@domain.com but is it possible that under water this still remains user@domaincom182.onmicrosoft.com?