Forum Discussion
Unable to switch accounts since upgrading to Windows 11
Wyn Hopkins Hey, I know others had this exact issue yesterday but not on a consistent basis as you describe. Besides the uninstall have you also removed cache files etc.?
Sounds like a mess tbh, if no standard troubleshooting works I would probably raise it to the Teams product team, either from within Teams, a ticket or the Teams MVP team (external).
But you can start with these perhaps?
Clear Teams cache - Microsoft Teams | Microsoft Docs
PowerShell script sample - Reset the autostart setting in Teams - Microsoft Teams | Microsoft Docs
New user profile as a last resort.
Wyn Hopkins Hey, I know others had this exact issue yesterday but not on a consistent basis as you describe. Besides the uninstall have you also removed cache files etc.?
Sounds like a mess tbh, if no standard troubleshooting works I would probably raise it to the Teams product team, either from within Teams, a ticket or the Teams MVP team (external).
But you can start with these perhaps?
Clear Teams cache - Microsoft Teams | Microsoft Docs
PowerShell script sample - Reset the autostart setting in Teams - Microsoft Teams | Microsoft Docs
New user profile as a last resort.
- Clearing the cache seemed to work, thanks. I'll see if it "sticks" when I restart later
- No luck, issue returns on restart. It will allow me to switch from my main account to a guest account but then won't switch back. Clearing the cache fixes everything, I can happily switch but restarting computer reverts to same issue
- Let me get back as you're not alone here. I'm following the other conversation as mentioned above. If you're up for it you can narrow it down by installing a later version, if it works then I suppose they will fix it with an update https://raw.githubusercontent.com/ItzLevvie/MicrosoftTeams-msinternal/master/defconfig
When forcing another version you will end up in your designated update ring after the standard update interval https://docs.microsoft.com/en-us/microsoftteams/teams-client-update. At least that's what I've been experiencing.
