Forum Discussion
Unable to login even after reinstall
Teams desktop app crashed on me yesterday morning during a screenshare, since then I have been unable to login on my PC desktop app. I just get the splash screen that says 'loading microsoft teams' but it never progresses past that.
I can login on my mobile app, web, and a desktop app on another PC, so I feel this is a local issue.
I performed the below to trouble shoot -
Cleared cache, including emptying the suggested folders of files using the advice given here -
https://answers.microsoft.com/en-us/msoffice/forum/msoffice_otherapps-mso_win10-msoversion_other/microsoft-teams-desktop-app-not-working/9960be12-1f06-48ac-92f7-a42392b09059
Signed out of all platforms
Flushed DNS
Reinstalled, including deleting any leftover files from the uninstall
Whitelisted domains
Deleted all cookies
Reset password
Nothing has worked.
asansome80 Hello, delete all content in %Appdata%\Microsoft\Teams and %LocalAppData%\Microsoft\Teams
Then do a reinstall by forcing to another version than the one you have been using for reinstall Force Teams desktop client update - Microsoft Tech Community
This only for reference
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot-installation
3 Replies
asansome80 Hello, delete all content in %Appdata%\Microsoft\Teams and %LocalAppData%\Microsoft\Teams
Then do a reinstall by forcing to another version than the one you have been using for reinstall Force Teams desktop client update - Microsoft Tech Community
This only for reference
https://docs.microsoft.com/en-us/microsoftteams/troubleshoot-installation
Uninstalled again, removed the content in folders you gave me, downloaded from the URL you provided using an older version number.
Fixed - thank you 🙂
- Great news!
