Forum Discussion
Fiamme
Jul 15, 2022Copper Contributor
Unable to log from web and conitnue disconnection from desktop client
Hi,
it is 4 days, that i have problems with my teams account.
1) from web, i'm unable to login
and i'm redirected to this page :
2) from desktop client
i log, it works for few minutes and then i receive this
i click on Aggiorn (refresh) and it connects, i receive some message and then again connection error
3) from mobile
i have no problem at all.
pls note that for point 1 and 2 i tried :
- different pc
- different browser
- newly formatted pc
if i use a pc of a collegue, and try to log in with my user, the problem are still present
if my collegue, try to use my pc with his login, everything works without problem
I'm the adminitrator of my tenants, and i have a valid E3 license assigned.
Any suggestion ?
Tks in advance
Fabrizio
- Hello, if you download the log files, (https://docs.microsoft.com/en-us/microsoftteams/log-files) do you see something related to the disconnection?
- FiammeCopper Contributor
Hi,
no mention about disconnection.. 😞
I've no problem to attach the desjktop log file , if i'm allowed
Fabrizio
- Hello, I am wondering if you could resolve this or are you still facing this issue?