Forum Discussion
gavinarblaster
Apr 20, 2022Brass Contributor
Unable to add guest user in Shared Channel
I've enabled preview to test out the Shared Channel feature, but am unable to add external users. I've followed everything within this article, but still get the message "We didn't find any matches. ...
- Apr 21, 2022
The cross-tenant access settings is for Shared channels between two Azure AD orgs and both orgs need to configure their respective Azure AD cross-tenant settings allow shared channels to work. The information in the cross-tenant access settings page in Azure AD says non-Azure AD orgs use the collaboration settings.
I have not tried inviting non-Azure domains to a shared channel yet, but I did read in a couple blogs that shared channels only support Azure AD domains at the moment.
Justin_Ray
Microsoft
Jul 26, 2022Although this specific question was answered, the thread originated inquiring about adding guest users to a Shared Channel. IT Admins with access to the Microsoft 365 Admin Center have step-by-step guidance to set up and deploy Teams using the Microsoft Teams deployment guide.
The Microsoft Teams deployment guide will assist with:
- Security groups
- Deploying Teams with Intune
- Configuring teams and channels
With the deployment guide open to the Organization step, select the link at the bottom of the page titled, Overview of teams and channels in Microsoft Teams, followed by selecting Overview of shared channels found in the Microsoft documentation site.
- MikeCrowleyAug 25, 2022Iron Contributor
To add on here, you cannot add guests to shared channels. You can add external users, but if they resolve to guest objects in your tenant, it will not work. see this table:
Also, if you are trying to add an external user to a shared channel, as mentioned above, this takes a while, in my case a couple of hours. I kept getting a generic error in the portal, but F12 revealed a more descriptive message (below). I just kept clicking the "Add" button and it eventually worked.
"error": { "code": "Forbidden", "message": "User is not allowed to be added due to xTap.", "innerError": { "message": "User is not allowed to be added due to xTap.", "code": "CurrentInviteeForbidden", "innerError": {}, "date": "2022-08-25T19:14:32", "request-id": "d19c247b-0a57-4d98-81a0-cad718b68e11", "client-request-id": "d19c247b-0a57-4d98-81a0-cad718b68e11" }