Forum Discussion
Unable to add External User to Teams Contacts
I have a single user who is unable to add external contacts to their Contacts list in Teams Chat. The tenant is Teams only (no Skype). The user navigates to Chat/Contacts and selects 'Add a conta...
Hi, can another user in your org. add a user from this org. that this particular user is having an issue with? Any difference if he leaves the org/s. that he's had some previous connections with? Perhaps something related to very restrictive external collaboration settings at the resource org. Again, not sure.
Hi Christian, Yes, other users in my org can add external users, including those which are at issue.
I'm going to remove some of the guest accounts and see if that resolves the problem.
I'm going to remove some of the guest accounts and see if that resolves the problem.
- Hi Christian,
The user can add a user from the other org if they are not defined as a gust user.
If I delete a guest user then my user can then add this person to their Teams Contact. I can then add the guest account back and everything is good.
I don't want to go through this process for future users. There must be a conflict with my user which prevents him from performing the 'Search externally for user xxx' when that user already has a guest account.- Hi, sorry. Didn't see your reply as I wasn't @mentioned. I've tried to reproduce this error but simply cannot. I recommend opening an official support ticket with Microsoft (if not already done).