Forum Discussion
Two accounts, same email, can only access one
johnmark8080 I am doing it the same way, with 4 different Teams accounts at the moment. The issue in this thread was a bit different. One of my customers used my business mail (which is connected to Teams in our company) to add me to the Teams of HIS Company, so the same email adress was connected to two different teams accounts/Organisations, and even deleting one of these organisations still did not let me get back to my own organisation, so I was unable to work with Teams in my company. There was no solution from Microsoft to that.
Two weeks back however it suddenly started to work again (with my own companies teams account), Maybe since I was logged of in the customers organisation for a few months already it removed me from that which in turn made my account available for my own organisation again.
having multiple browser (I actually do not use privacy tabs, but multiple profiles) works fine as long as you have different mail adresses per Teams organisation.
ebertbd Sorry I misread your issue. I was able to start to duplicate your issue by repeating the steps outlined in your original post. I was able to "confuse" Teams by opening it in two separate browser instances. It refused to let me access both organizations at the same time except if one was in a private window.
I assume you mean that you are using browser profiles not Windows profiles. If you lose access to your primary user account again, I would clear the Windows cached credentials by pulling up the Credential Manager (type credential in the Windows type here to search box) and remove entries in the Windows Credentials section that appear to be related to Teams (https://techieberry.com/clear-teams-credentials/#:~:text=%20How%20To%20Clear%20Teams%20Credentials%20%282021%29%20,Control%20Panel%2C%20go%20to%20User%20Accounts.%20More%20). I was unable to differentiate the accounts on my computer, even though they are dated, because I was using private Browser windows and I don't think that I succeeding in adding my duplicate email at another organization to Teams when trying to replicate the issue you described. You may even try deleting your other cached Office 365 credentials. You will have to log back in so be sure to have your correct credentials before trying this, especially if your laptop is part of your organization. I'm not sure about the web credentials, but just for completeness, I would check there as well and remove any problematic entries. If the problem persists, and it wouldn't be too much work, I would ask to be deleted from the interfering organization's active users list, and I would delete all those cached credentials locally (be sure to have your credentials first) and try signing in again. If that works, then ask to have the problematic sign-on re-activated. This advice is untested. Just what I would try.
Too bad we can't use aliases to log in.
- It definitely changed within the last few weeks - as I said I do not have that specific problem anymore. As an interesting small information. I do use Teams within different browser profiles (you were right about that) on... linux 🙂 so the windows profile will not have any impact on that 🙂 It is working fine now, and for now I am happy.
ebertbd I had some success using the the web version of Teams to access two different organizations using the same email.
I was able to use the team link to add the account. I haven't duplicated this in the desktop version and I don't have time to see how the notifications work.
Also, looking through the variety of complaints posted about this topic, it appears that the behavior of Teams changes over time. So mileage may vary.
I hope this helps.