Forum Discussion
Two accounts, same email, can only access one
I'm having a weird issue in Teams. An organisation I contract for made me a guest account on their Teams channel using my email address. Then, my employer made an actual 365 account for me an...
Sorry - didn't see the bit about leaving an organisation. So now I am in one organisation (my own) - I guess there is no way of being in both and just dynamically switch between them (btw: no I am not using the desktop client at all - and additionally I am using teams on linux) In fact I am part of 4 Teams spaces, but I can separate three of them by using different browser profiles and different Mailadresses. the one above was the one where I couldn't do that.
Yes, and you cannot leave your own organisation of course, because MS won't let you... 🙃
Good grief, MS verification and logins is basically Dante's Seventh Circle Of Hell, designed by jabby little devils.
I feel to commit violence after travelling in circles since July.
If you're an entrepreneur, don't ever try and have multiple MS accounts for your different businesses, MS simply cannot cope.
One should easily be able to toggle between any number of accounts in Teams just like you can for different user accounts on your laptop, and yet it appears to be impossible.
Good grief, MS verification and logins is basically Dante's Seventh Circle Of Hell, designed by jabby little devils.
I feel to commit violence after travelling in circles since July.
If you're an entrepreneur, don't ever try and have multiple MS accounts for your different businesses, MS simply cannot cope.
One should easily be able to toggle between any number of accounts in Teams just like you can for different user accounts on your laptop, and yet it appears to be impossible.
These steps worked for me for Teams guest account that is the same as a user's regular enterprise Office 365 account.
- Don’t use the Teams desktop app—this may work with the app as well, but I don’t want to get their desktop app involved, as multiple account requires signing in and out. Using a private browser window will not affect the desktop app settings.
- use the web version in a private window—I recommend pasting a URL that links to something in the desired Team account into the browser address bar
- Select Sign-in options at the bottom of the Sign In screen
- Select Sign into an organization (bottom choice)
- Enter xxxx.com in Find your organization
- Enter the guest email address: YourRegularName@EmailAccount.com
- Enter your usual MS 365 password
- Accept the permissions
- There will be a few screens talking about how to use Teams...
johnmark8080 I am doing it the same way, with 4 different Teams accounts at the moment. The issue in this thread was a bit different. One of my customers used my business mail (which is connected to Teams in our company) to add me to the Teams of HIS Company, so the same email adress was connected to two different teams accounts/Organisations, and even deleting one of these organisations still did not let me get back to my own organisation, so I was unable to work with Teams in my company. There was no solution from Microsoft to that.
Two weeks back however it suddenly started to work again (with my own companies teams account), Maybe since I was logged of in the customers organisation for a few months already it removed me from that which in turn made my account available for my own organisation again.having multiple browser (I actually do not use privacy tabs, but multiple profiles) works fine as long as you have different mail adresses per Teams organisation.
ebertbd Sorry I misread your issue. I was able to start to duplicate your issue by repeating the steps outlined in your original post. I was able to "confuse" Teams by opening it in two separate browser instances. It refused to let me access both organizations at the same time except if one was in a private window.
I assume you mean that you are using browser profiles not Windows profiles. If you lose access to your primary user account again, I would clear the Windows cached credentials by pulling up the Credential Manager (type credential in the Windows type here to search box) and remove entries in the Windows Credentials section that appear to be related to Teams (described here). I was unable to differentiate the accounts on my computer, even though they are dated, because I was using private Browser windows and I don't think that I succeeding in adding my duplicate email at another organization to Teams when trying to replicate the issue you described. You may even try deleting your other cached Office 365 credentials. You will have to log back in so be sure to have your correct credentials before trying this, especially if your laptop is part of your organization. I'm not sure about the web credentials, but just for completeness, I would check there as well and remove any problematic entries. If the problem persists, and it wouldn't be too much work, I would ask to be deleted from the interfering organization's active users list, and I would delete all those cached credentials locally (be sure to have your credentials first) and try signing in again. If that works, then ask to have the problematic sign-on re-activated. This advice is untested. Just what I would try.
Too bad we can't use aliases to log in.
