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robeggleston's avatar
robeggleston
Brass Contributor
Jun 01, 2020

Two accounts, same email, can only access one

I'm having a weird issue in Teams.   An organisation I contract for made me a guest account on their Teams channel using my email address.   Then, my employer made an actual 365 account for me an...
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ebertbd's avatar
ebertbd
Copper Contributor
Jun 22, 2021

ChristianJBergstrom of course I can sign out, but that does not help anything.

Even sigining in on a completely new browser profile I get redirected to the single-sign-on-page of the customer immediately, because my mail adress is linked to that customer on microsoft site. So as soon as I login (does not matter what client I use) I always get moved to the customer. No chance of accessing the teams spaces of my own company. 

To me it seems that on Microsoft site your email adress can only be assigned to one teams space - and the last one wins.

  • ebertbd's avatar
    ebertbd
    Copper Contributor
    Jun 23, 2021
    Sorry - didn't see the bit about leaving an organisation. So now I am in one organisation (my own) - I guess there is no way of being in both and just dynamically switch between them (btw: no I am not using the desktop client at all - and additionally I am using teams on linux) In fact I am part of 4 Teams spaces, but I can separate three of them by using different browser profiles and different Mailadresses. the one above was the one where I couldn't do that.
    • VaticanCameos's avatar
      VaticanCameos
      Copper Contributor
      Sep 16, 2021
      Yes, and you cannot leave your own organisation of course, because MS won't let you... 🙃

      Good grief, MS verification and logins is basically Dante's Seventh Circle Of Hell, designed by jabby little devils.

      I feel to commit violence after travelling in circles since July.

      If you're an entrepreneur, don't ever try and have multiple MS accounts for your different businesses, MS simply cannot cope.

      One should easily be able to toggle between any number of accounts in Teams just like you can for different user accounts on your laptop, and yet it appears to be impossible.
      • johnmark8080's avatar
        johnmark8080
        Copper Contributor
        Oct 06, 2021

        These steps worked for me for Teams guest account that is the same as a user's regular enterprise Office 365 account.

        1. Don’t use the Teams desktop app—this may work with the app as well, but I don’t want to get their desktop app involved, as multiple account requires signing in and out. Using a private browser window will not affect the desktop app settings.
        2. use the web version in a private window—I recommend pasting a URL that links to something in the desired Team account into the browser address bar
        3. Select Sign-in options at the bottom of the Sign In screen
        4. Select Sign into an organization (bottom choice)
        5. Enter xxxx.com in Find your organization
        6. Enter the guest email address: YourRegularName@EmailAccount.com
        7. Enter your usual MS 365 password
        8. Accept the permissions
        9. There will be a few screens talking about how to use Teams...