Forum Discussion
Two accounts, same email, can only access one
I'm having a weird issue in Teams. An organisation I contract for made me a guest account on their Teams channel using my email address. Then, my employer made an actual 365 account for me an...
So let's make it clear...
A Customer added you as a guest account in Teams on your own organization email.
You logged in with your account and you were able to see the customer's Teams environment/Channels/Files and you were able to chat with the customer.
Later, your organization bought subscriptions in Office365 and enabled you with Teams. You logged in, but now you do not have access to the customer's environment correct?
And, the customer is able to chat with you but you are not receiving the messages. Do you receive messages about missed conversations in your inbox (outlook)?
But you are able to log in to Teams for your own organization and are able to chat with your colleagues?
Let me know. Maybe we can connect via teams 🙂
Kind regards and stay healthy,
Mitchell Bakker
Yes this is basically it!
- Customer invited me as a guest to their Teams channel using my organisations email
- This worked fine for a few weeks, but I got locked out with an 'Account/Username not found' error message
- Then, in an attempt to fix my 'account not found' error, my organisation set me up with an Office 365 & Teams account and invited me to their Teams channel on the same email address
- After that, I couldn't see my customers Teams channel. The customer could see me as a user in Teams, send me messages, delete me, re-invite me but the invitation links didn't work
- Somehow, it started working again and I'm honestly not sure how. For a good while I could see both my Customer and my Organisations Teams channels
- Then, yesterday, Teams logged me out automatically. I logged back in only to find that again, I could only see my organisations Teams channel!
- The client has tried removing me as a user and re-inviting me but I don't receive the invite links.
- Funnily enough, if I have an existing Teams Meeting invite in my calendar, looks like I might be able to attend the meeting.
Hope that makes sense. Also funnily enough, the first time around when I was locked out of my Customers account, the Customers support tech could direct message me in Teams and I'd see the message. This time around, it doesn't seem to be the case.