Forum Discussion
Troubleshooting Question - Template/Background lost - 'Reset' from touch panel
I accidentally hit 'reset' while configuring my room. I lost the template/background image that had my company name and logo and a colorful background that also said "Microsoft Teams Room"; now after I hit 'reset' the background is gone and appears to be on the default blue triangle pattern with a clock.
If I want to load the .jpg that was installed in the room do I just navigate to: "C:\Users\Skype\AppData\Local\Packages\Microsoft.SkypeRoomSystem_8wekyb3d8bbwe\LocalState" and hopefully the custom .jpg will be there- I can just load it from there and it will save the settings? If that makes sense. I need to get the custom company background back up, is there a simple way of fixing this? or by tapping the 'Reset' and the following prompt, did that erase the entire pre config settings? I hope this makes sense; I understand if busy or unable to provide the solution.
Hello mitchellAVinHOU Full disclosure - I don't work with Teams Rooms. But I found this unverified article about creating custom backgrounds to a Crestron system and thought the process might support what you already know: Loading Custom Backgrounds to a Crestron Flex Teams Room System
Does anyone else in the community have suggestions?
