Forum Discussion

Copper Contributor

Oct 15, 2020

transfer device

Hello, I'm having an issue where I can't transfer a Teams call to my laptop from another device. The popup that usually says "meeting in progress: want to join on this device?" won't come up.

microsoft teams

MicrosoftHelp124

Copper Contributor

Oct 18, 2020

PeterRising Thank you! It did work previously. It looks like everything is up to date. The pop up banner to join a call on another device works on my phone, but doesn't come up on my laptop Teams.

PeterRising

MVP

Oct 18, 2020

MicrosoftHelp124

Hmm, OK. Do you have another laptop device you can test it on to see if it is device specific?

There are no Teams Admin Center settings that allow or disallow this feature. It should just work.

MicrosoftHelp124
Copper Contributor
Oct 18, 2020
PeterRising I do! My Teams app on the Iphone is working perfectly. I can start a call on my laptop and transfer the audio/video to my phone, but clicking the "join on this device" button that pops up. It just won't work the other way around.
- PeterRising
  MVP
  Oct 18, 2020
  MicrosoftHelp124
  
  No, I mean another laptop to try it on. Not trying it the other way using your iPhone.
  - MicrosoftHelp124
    Copper Contributor
    Oct 22, 2020
    PeterRising
    
    Hello,
    
    I don't have another laptop but I tried a desktop and had the same issue, where the button to add/transfer device never popped up.
    
    Thanks!