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MTSBob's avatar
MTSBob
Iron Contributor
Jun 26, 2019
Solved

Time report export from Shifts app has stopped working

On the Teams app (both desktop and web):   Attempting to export the clock in/out data via Shifts App--> Settings-->Time Clock-->Export   No file is generated/not prompted to save. This has been w...
  • MTSBob's avatar
    MTSBob
    Jul 10, 2019

    I believe I have identified the scenario where this fails: Users are unable to export time clock data from Shifts. The only user who is able to perform an export successfully is the person who actually created the schedule - other users, despite being designated as Team Owners, are unable to export. They click the export button, and nothing happens, no file is downloaded. I have confirmed this behavior across several tenants and users/schedules. It fails in both the web app and the desktop app.

     

    Edit/Update: Confirmed as a bug w/MS Technical Support who was able to reproduce this issue. The only recourse is to suggest this in "User Voice" which seems like a dead-end, surely never to be looked at again. This bug effectively prevents several of my clients from adopting shifts, since there is no way for the folks in payroll, for example, who depend on this data to pull it themselves on demand - they have to wait/hope for the schedule owner to provide it to them, And in many cases, the person who created the schedule initially, is not the actual front-line manager responsible for the schedules.

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