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Threads disappeared from the app, but are online
Using Teams (app) while working from home. Went to lunch, left my laptop on. Signed back into my laptop and found that about a month's worth of entries from one of our channels is missing. The latest entry is from May 11th. This despite a number of new entries and threads running this morning.
I closed Teams and re-opened. Still missing. Messaged a co-worker and she IS seeing all the entries, including today. My entries are still all missing. Rebooted my laptop. STILL all missing.
So I opened Teams online - all the entries are there on Teams online, but still missing from the app.
- Hi! Do a full logout of the Teams client, not just close it and/or restart! That should do it!
Adam
2 Replies
- Hi! Do a full logout of the Teams client, not just close it and/or restart! That should do it!
Adam- I had been waiting for a call back from our own Support team - they finally got back to me. Seems to be something that happens enough that someone in our Support group wrote a script that removes your profile from Teams, updates Teams to the latest version, then adds your user profile back in. That corrected it - but this was the first time they'd seen it happen where only one channel was missing its entries - usually it's every channel that seems to have entries go missing at once.
