Forum Discussion
"There was a problem saving the photo. Please try again."
Every time someone tries to change the image of the team we get this error, "There was a problem saving the photo. Please try again." We try and try and try and try and try and try again with NADA. I have asked for help, but get nothing. So does anyone else have this issue or just us? A solution?
OrlaJoan Hi, wow this conversation is massive. I wonder if all are having identical issues with the photo. Must be that similar has been merged into this one.
Anyway, for the record. Something that can affect is the following.
"Teams users with mailboxes hosted on premises must be synchronized to Azure Active Directory. They can change the user profile picture providing Exchange Server 2016 (Cumulative Update 3), or above, is running on-premises."
'Change your picture in Teams'
https://support.microsoft.com/en-us/office/change-your-picture-in-teams-7a711943-9248-420e-b814-c071aa8d9b9c
See the table with "User's mailbox is hosted in" and the "Modify user profile picture" to see if you should be able to do it.
'How Exchange and Microsoft Teams interact'
https://docs.microsoft.com/en-us/microsoftteams/exchange-teams-interact
Note the 7 disclaimer as well.
"Teams honors the https://docs.microsoft.com/en-us/powershell/module/exchange/client-access/set-owamailboxpolicy setting that's configured by tenant admins to control whether users can change their profile picture. If the -SetPhotoEnabled setting is turned off in the policy, users cannot add, change, or remove their profile picture."
125 Replies
- This might be a problem of the image you are using....can you share some details about it? In general if you use an image of 256x256 or 512x512 it should work...I have suffered sometimes the problem you mention, and most of the times was due to a wrong image
- Niall_365Copper Contributor
only 256x256 would work for me jcgonzalezmartin
- SullyPandaCopper Contributor
jcgonzalezmartin no, no es un problema ni de tamaƱo ni de formato
- ericisCopper Contributor
jcgonzalezmartin Only 256x256 .png worked for me. I tried 512x512 and 128x128 and both did not work. Using .jpg didn't work either.