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Daviducl's avatar
Daviducl
Copper Contributor
Nov 22, 2021

Teams wont auto update- prompts for manual update

Hi,

 

For our clients, I prepared an image that included Teams as part of O365. But I'm now finding that the version of Teams included (1.3.0.0.9267) doesnt auto update and users are getting a 'Teams needs an update' screen as soon as they launch Teams. Why isnt this just occurring automatically?

  • namikou1610's avatar
    namikou1610
    Copper Contributor
    We have this same problem. Teams is installed as a part of the O365 installation.

    Because Teams is installed individually for every user, all users have to download and install the Teams installer exe.
    • namikou1610's avatar
      namikou1610
      Copper Contributor
      I closed Teams and deleted the folder %AppData%\Microsoft\Teams . After starting Teams everything worked again.
  • Ed Woodrick's avatar
    Ed Woodrick
    Iron Contributor

    Daviducl 

     

    I'm assuming that the version that you installed is already old and need updating. 

    Teams can't update itself if it isn't running. So the first time it runs, it needs to update itself.

    • Daviducl's avatar
      Daviducl
      Copper Contributor

      Ed Woodrick 

       

      I have run it, but it wont update.

       

      But the updates are supposed to be automatic. Its no good just having a link to the Teams website telling them to update.

       

      The automatic updates seem to work fine if you have done a standalone Teams install, but not if you install it as part of Office 365.

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