Forum Discussion
Teams Windows Desktop Clients are reverting to earlier versions
Teams Windows Desktop Clients are reverting to earlier versions (example: 1.3.00.19173) and then the user is notified "Looks like you're on an older version of Teams. Update in ## days to continue using the App. Download." Updating is performed by clicking on the Download button. But then the version that is loaded is still older than what we have seen recently (1.3.00.28779) and not near any of the recent versions.
Note: forcing the update does not work in this instance and cleaning the Teams cache doesn't assist either.
Laurie, you posted this on the 19th. Today is the 27th and the issue is still happening. Has there been any word from the Microsoft Teams team on when we can expect a resolution? This is eating up alot of support time for my team.
I haven't noticed any reversions but a lot of the clients in our environment are stuck with a version from November. It looks like the client does check for an update but the MS servers tell it no update is available.
Logs.txt:
Fri Jan 22 2021 10:01:07 GMT+0100 (Central European Standard Time) <14096> -- info -- Checking for update from /package/desktopclient/update/1.3.00.30866/windows/x64?ring=general Fri Jan 22 2021 10:01:07 GMT+0100 (Central European Standard Time) <14096> -- info -- Downloading file from - https://teams.microsoft.com/package Fri Jan 22 2021 10:01:07 GMT+0100 (Central European Standard Time) <14096> -- info -- Browser Window HTTP: Get Data HTTP with url:https://teams.microsoft.com/package/desktopclient/update/1.3.00.30866/windows/x64?ring=general Fri Jan 22 2021 10:01:07 GMT+0100 (Central European Standard Time) <14096> -- info -- Browser Window HTTP: Push url in request queue:https://teams.microsoft.com/package/desktopclient/update/1.3.00.30866/windows/x64?ring=general Fri Jan 22 2021 10:01:07 GMT+0100 (Central European Standard Time) <14096> -- info -- Browser Window HTTP: Download URL:https://teams.microsoft.com/package/desktopclient/update/1.3.00.30866/windows/x64?ring=general Fri Jan 22 2021 10:01:07 GMT+0100 (Central European Standard Time) <14096> -- info -- Downloading Browser Window HTTP:x64.json Fri Jan 22 2021 10:01:08 GMT+0100 (Central European Standard Time) <14096> -- info -- Browser Window HTTP: Resolving. Download completed for:x64.json Fri Jan 22 2021 10:01:08 GMT+0100 (Central European Standard Time) <14096> -- info -- App up-to-date- Hi! There’s definitely some question marks regarding the update procedure and lately there’s been quite a few questions about updates! The teams team is aware!
Adam
