Forum Discussion
Teams will not start on fresh install.
HenryPhillipsNimbitech
I cannot even get into the app to try a call. It crashes during the start up process.
Web version appears to be functioning well.
PurpleSupply
Ah OK, does anything meaningful get logged in the event logs. So if you go to start > run > eventvwr?
Also what installation media did you use? Not that it should make a difference but I am intrigued as to whether it was Teams that comes bundled with Office ProPlus or just the straight download that you would get the option to download and install if going to Teams.Microsoft.com?
Also when you uninstalled, did you clear out the Teams app data locations before reinstalling?
Thanks
Henry
HenryPhillipsNimbitech
Here is the error that is hitting the log
Faulting application name: Teams.exe, version: 1.3.0.21759, time stamp: 0x5f0886a9
Faulting module name: KERNELBASE.dll, version: 10.0.19041.488, time stamp: 0x5b4a3325
Exception code: 0xc0000602
I have been using the installer directly from the website.
I did not clean out the app data location. If I were to do this which folder should be deleted?PurpleSupply
I would look to something like this: https://www.onmsft.com/how-to/how-to-clear-your-microsoft-teams-cache-on-windows-10#:~:text=Quit%20Microsoft%20Teams.%20Right-click%20the%20icon%20and%20select,%25appdata%25MicrosoftTeams%20Delete%20the%20contents%20of%20the%20entire%20folder.
And the link within that says how to completely uninstall Microsoft Teams.
Thanks
HenryHenryPhillipsNimbitech
Unfortunately no luck there. I cleaned it all out and reinstalled and it still crashes on start up.