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PurpleSupply's avatar
PurpleSupply
Copper Contributor
Sep 21, 2020

Teams will not start on fresh install.

Teams has been unable to launch with out crashing to the glitch. Even on a fresh install. I cannot get the program to launch successfully. I have uninstalled and reinstalled 4 times and have been hav...
microsoft teams
HenryPhillipsNimbitech's avatar
HenryPhillipsNimbitech
Bronze Contributor
Sep 21, 2020

Hi PurpleSupply ,

 

Had a quick look at the logs and can confirm that I have same version numbers and do not have that type of issue.

Does it crash when say trying to start a video call or a particular action within Teams?

Does it work fine via the Web version at: Teams.Microsoft.com

 

Thanks

 

Henry

PurpleSupply's avatar
PurpleSupply
Copper Contributor
Sep 21, 2020

HenryPhillipsNimbitech 
I cannot even get into the app to try a call. It crashes during the start up process.

Web version appears to be functioning well.

  • HenryPhillipsNimbitech's avatar
    HenryPhillipsNimbitech
    Bronze Contributor
    Sep 21, 2020

    PurpleSupply 

    Ah OK, does anything meaningful get logged in the event logs. So if you go to start > run > eventvwr?

    Also what installation media did you use? Not that it should make a difference but I am intrigued as to whether it was Teams that comes bundled with Office ProPlus or just the straight download that you would get the option to download and install if going to Teams.Microsoft.com?

    Also when you uninstalled, did you clear out the Teams app data locations before reinstalling?

    Thanks

     

    Henry

    • PurpleSupply's avatar
      PurpleSupply
      Copper Contributor
      Sep 21, 2020

      HenryPhillipsNimbitech 
      Here is the error that is hitting the log
      Faulting application name: Teams.exe, version: 1.3.0.21759, time stamp: 0x5f0886a9
      Faulting module name: KERNELBASE.dll, version: 10.0.19041.488, time stamp: 0x5b4a3325
      Exception code: 0xc0000602

      I have been using the installer directly from the website. 

      I did not clean out the app data location. If I were to do this which folder should be deleted?

      • HenryPhillipsNimbitech's avatar
        HenryPhillipsNimbitech
        Bronze Contributor
        Sep 21, 2020

        PurpleSupply 

        I would look to something like this: https://www.onmsft.com/how-to/how-to-clear-your-microsoft-teams-cache-on-windows-10#:~:text=Quit%20Microsoft%20Teams.%20Right-click%20the%20icon%20and%20select,%25appdata%25MicrosoftTeams%20Delete%20the%20contents%20of%20the%20entire%20folder.

        And the link within that says how to completely uninstall Microsoft Teams.

        Thanks

        Henry

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