Forum Discussion
Teams Voice configuration Slowness and other voice issues
Samuel BentrupWe also have Audicode SBC and have moved users from Skype for Bus on prem to Microsoft Teams and now when external callers make a call to a member in Teams we don't hear for 5-7 seconds. I will say hello but will have to wait to hear the external caller. Did you find out any more information on why this call delay?
Please! Anything that can be shared?
Are you using AudioCodes SBCs? Teams Direct routing? If so I'm happy to help share some configs. A little more clarity on the problems you're facing would help 😄
- We are using Teams Direct routing. I have given up on the call que from the AA for now. I am routing directly to a user as an operator. There is a 6-10 second delay still when the user picks up the call on her Poly 600 Teams phone before the other party can hear her talk. It was way worse with the call que. Maybe what would be best is if i start my own thread. looks like my issue is slightly different at the moment.
I would look at Call Queue - Conference Mode; that works significantly faster. It's an option in the admin center where you edit the call queue.
"Conference mode is an option in call queues that significantly reduces the amount of time it takes to connect Teams VOIP calls and PSTN calls to an agent. For conference mode to work, agents in the call queue must use one of the following clients:
- The latest version of the Microsoft Teams desktop client, Android app, or iOS app
- Microsoft Teams Phone version 1449/1.0.94.2020051601 or later
"
