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Samuel Bentrup's avatar
Samuel Bentrup
Copper Contributor
Jun 18, 2019

Teams Voice configuration Slowness and other voice issues

Anyone else experiencing extreme slowness when provisioning almost anything in teams voice?   Our setup is Hybrid with Direct routing.   Roughly 3500 total users, 3000 of them on-prem voice in SfB,...
microsoft teams
BillJensen's avatar
BillJensen
Copper Contributor
Feb 17, 2021

Samuel BentrupWe also have Audicode SBC and have moved users from Skype for Bus on prem to Microsoft Teams and now when external callers make a call to a member in Teams we don't hear for 5-7 seconds. I will say hello but will have to wait to hear the external caller. Did you find out any more information on why this call delay?

 

  • jmiller545's avatar
    jmiller545
    Copper Contributor
    Jan 07, 2022
    I am in desperate need of help with this issue.

    Please! Anything that can be shared?
    • Samuel Bentrup's avatar
      Samuel Bentrup
      Copper Contributor
      Jan 09, 2022

      jmiller545 

      Are you using AudioCodes SBCs?   Teams Direct routing?  If so I'm happy to help share some configs.  A little more clarity on the problems you're facing would help 😄

      • jmiller545's avatar
        jmiller545
        Copper Contributor
        Jan 11, 2022
        We are using Teams Direct routing. I have given up on the call que from the AA for now. I am routing directly to a user as an operator. There is a 6-10 second delay still when the user picks up the call on her Poly 600 Teams phone before the other party can hear her talk. It was way worse with the call que. Maybe what would be best is if i start my own thread. looks like my issue is slightly different at the moment.
  • Samuel Bentrup's avatar
    Samuel Bentrup
    Copper Contributor
    Apr 30, 2021
    Bill sorry for the delay in response - I haven't signed into tech community for a while and hadn't noticed the reply. I'm happy to share configs with you and we can compare if desired.