Forum Discussion
Teams voice call queue question
Hi,
When you setup the Call Queue you have the option "Agents can opt out of taking calls", if you select this agents will be able to select if they should receive calls for that specific CQ or not. They have to do it manually but when they forget to sign out from the queue they will get calls and be therefore also reminded to sign out.
Create a call queue in Microsoft Teams - Microsoft Teams | Microsoft Docs
In March 2021 you will be able to connect a Call Queue to an Teams channel, and get more information about the Queue. Other agents will be able to see who is signed in.
Hi,
When you setup the Call Queue you have the option "Agents can opt out of taking calls", if you select this agents will be able to select if they should receive calls for that specific CQ or not. They have to do it manually but when they forget to sign out from the queue they will get calls and be therefore also reminded to sign out.
Create a call queue in Microsoft Teams - Microsoft Teams | Microsoft Docs
In March 2021 you will be able to connect a Call Queue to an Teams channel, and get more information about the Queue. Other agents will be able to see who is signed in.
LinusCansbyThanks you for the information.
Seems like the March 2021 update will be exactly what we were looking for.
For now we will use the opt-in and out url at
https://mysettings.lync.com/lscp/usp/callqueues
Kind regards,
Eddy
- You also have the opt-in / opt-out settings in your Teams client. Open Settings (click on your profile picture in the upper right corner), Select Calls and you should see Call Queues you are a member of and able to opt-in/out from.
