Forum Discussion
TEAMS video freezing at the start of video call
Hi,
I get this too. And in my case for it to work I have to switch to another video source feed. It is essentially the one web cam but it only seems to work with one of the many web cam software programs I have, which is probably the cause.
So you can try clicking on the video feed button with the continous arrows around it, to switch source, if this is even an option and see if it helps?
I know you shouldn't have to but if this rings true I think basically it is not coping in situations that multiple camera software is installed.
I have Logitech Capture software, XSplit Cam software, Logitech Web cam and Surface built in web cam.
The only way it works for me is by way of XSplit Cam, even though that is ultimately using the Logitech Camera.
I am going to reset my Windows installation soon just to see if that puts me back to an expected working state on the camera front and then install the software one by one to see at what point it breaks.
Thanks
Henry
Hi Henry,
I tried the steps but i keep on getting the same error when i start using Microsoft TEAMS: Video isn’t working. We couldn’t use your webcam for video.
I have also Rolled Back the Driver, Updated the driver and also applied the latest Windows updates but still the same error mentioned above.
Any suggestions that will help in the resolution of this at the earliest would be appreciated.
Hi Vikram Romana ,
Sorry to hear that you are still struggling.
I reread your post and see that you mentioned uninstalling the drivers, just to confirm did you uninstall the device completely, such as clicking on the below highlighted option:
So you want it so there is nothing listed, then reboot and it should pick up again based on the latest drivers you have.
Do you see a Frameserver event in the event logs?
Would you be able to post a screenshot of your cameras in device manager please?
Thanks
Henry