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npatel03's avatar
npatel03
Copper Contributor
Feb 11, 2022

Teams video - Other users video not showing - macOS

Hi.

 

Seeking help in getting MS Teams to show other users in the video.

 

The meeting host was able to see my video image however I was unable to see them.

 

They were on Windows Laptops and I am using an i Mac OS Catalina Version 10.15.7

 

What could be the reason? How can I help the host to remedy the problem? Or is there a setting on my end that blocks the video?

 

Thanks.

microsoft teams

3 Replies

  • TomArbuthnot's avatar
    TomArbuthnot
    MVP
    Feb 13, 2022
    By default this should all work fine

    there is an option to turn off incoming video to reduce bandwidth use, but you would have to had selected it (under the three dots)

    Can you reboot and try again. If that doesn't work uninstall/reinstall Teams

    Are there any other mac users you can test with on your tenant to see if its just you/your machine?

    Thanks
    • morgan_hertel's avatar
      morgan_hertel
      Copper Contributor
      Feb 20, 2023

      TomArbuthnot I am having same exact problem..  i have rebooted and reinstalled, didnt fix it .. Thoughts on this ..

      Running OSX 12.6.3

      • gabrielepuppis's avatar
        gabrielepuppis
        Copper Contributor
        Mar 15, 2023
        Same problem here. Disabling hardware acceleration, clearing cache, and reinstalling did not solve the issue.