Forum Discussion
Teams update to 1.5.00.33362 - will not launch or crashes
Teams updated version 1.5.00.33362 will not launch correctly when users have special characters in their display name. App crashes, or prompts for a sign in which will not be successful. A simi...
Microsoft updated thier status to confirm the parenthisis theory and included the link to download version 31168.
https://statics.teams.microsoft.com/production-windows-x64/1.5.00.31168/Teams_windows_x64.exe
It's almost as if they are reading these posts!
- January 13, 2023 6:44 PM
Title: Some users can't sign into the Microsoft Teams desktop client with the latest version of Microsoft Teams
User Impact: Users can't sign into the Microsoft Teams desktop client with the latest version of Microsoft Teams.
More info: Those able to revert to a previous build report that this bypasses the issue. Additionally, users who have access to the Microsoft Teams web or mobile apps can use those connection methods to avoid this problem. We recommend users manually install the Microsoft Teams version 1.5.00.31168 as an immediate remediation action to access the Microsoft Teams desktop client. This version can be found here: https://statics.teams.microsoft.com/production-windows-x64/1.5.00.31168/Teams_windows_x64.exe.
While we continue to work on fully resolving this issue, we recommend that users periodically check their Microsoft Teams desktop client version to ensure that they're using the aforementioned previous version. Those who have reverted their clients but are back on their current impacted build should uninstall the client and reinstall using the previous link provided, reach out to their support representative, and request that automated updates should be halted until the resolution of this event.
Current status: The fix deployment is approximately 50 percent complete, and we suspect that the fix will complete deployment by Tuesday, January 17, 2023.
Scope of impact: Your organization is affected by this event, and users with usernames containing a left parenthesis while omitting a right parenthesis can't sign into the Microsoft Teams desktop client with the latest version of Microsoft Teams.
Start time: Wednesday, December 7, 2022, 6:21 PM (6:21 PM UTC)
Estimated Time to Resolve: We anticipate impact to be fully resolved by Tuesday, January 17, 2023.
Root cause: The most recent Microsoft Teams desktop client update introduced a code regression inhibiting users with usernames containing a left parenthesis while omitting a right parenthesis from signing into the Microsoft Teams desktop client.
Next update by: Tuesday, January 17, 2023, 10:00 PM (10:00 PM UTC)
Last night Microsoft dropped down the ticket category from incident to advisory in our Tenant. I hope that microsoft going own to fix the issues as soon as possible.
Is anybody here, who is working activ with MS on a ticket? In fact they need more logs, but no one asks us in our MS ticket.
The problem is really easy to reproduce. You just need a local username with 20 caracters and an open "(" inside without any closed ")".
- My support case was closed (without any agreement from myself), I know this because of the feedback request, so I shared my views! lol. However, teams seems to be holding on the previous version at present and not self updating....
- Thanks mate, still nothing in our tenant and my support case has gone cold with no response!
