Forum Discussion

Copper Contributor

Jun 14, 2021

Teams tries to connect to network drives during start up - and ends up starting really slow

I run Microsoft Teams on MacOS and noticed the following, to much frustration: I have a NAS on my home office network, which is not always connected. When Teams starts up, and the NAS is not conn...

microsoft teams

MVP

Jun 15, 2021

Do you have some print screens?

DelphinoCons
Copper Contributor
Jun 15, 2021
adam deltinger not right now, but all it says is Unable to connect to delphinosvr, followed by an OK button. Screenshots won’t show more than that, and in fairness I think it’s a clear design/implementation flaw. Teams had no business on that network location, certainly not during startup and login.
- adam deltinger
  MVP
  Jun 16, 2021
  It shouldn’t afaik! Have you somehow installed the Teams profile on the NAS?
  You can check the logs and see what they say or post them:
  
  https://docs.microsoft.com/en-us/microsoftteams/log-files
  
  Adam
  - DelphinoCons
    Copper Contributor
    Jun 16, 2021
    adam deltinger thanks for that tip.
    
    Here's what I did tonight:
    
    1. logout of Teams
    2. shutdown NAS
    3. restart Teams
    
    Before getting to the login stage the attached window had already popped up 5 times. The list with accounts to select from (I have 3 Teams accounts) showed up immediately after the 5th one.
    
    4. Login
    
    That was flawless as always.
    
    6. Collect log files as you suggested
    
    I found no reference to my NAS in any of the log files
    
    7. Did a grep for the NAS on all files in ~/Library/Application Support/Microsoft/Teams
    
    No reference foud at all
    
    I'm completely puzzled - the startup time is 3-4 minutes due to this, whenever I am not on my home-network.
    
    Angelo