Forum Discussion
Teams to skype messages and vice versa
We are currently using SFB (Skype for business) and are planning to migrate to Teams. The issue is we need our receptionists to have desk phones because it makes calling and transferring so much eas...
You can't choose where the phone is, it's the account, it's either Skype, Teams or Islands. If you want the receptionist to use both, she can technically stay islands and everyone else use Teams Only, this will have the receptionist calls still go to her skype which is what the phone works with, and calls she makes will go to the Teams endpoints of everyone else.
Make sure the receptionist would always use Teams for chatting as well so they get the full experience. just the calling will be using Skype for the receptionist.
That should work until you can figure out if the hardware will work with Teams only. You could always setup another receptionist user and swap the hardware out over the weekend and see how it works with that test receptionist as Teams only mode. But I think it will be limited with some things.
Make sure the receptionist would always use Teams for chatting as well so they get the full experience. just the calling will be using Skype for the receptionist.
That should work until you can figure out if the hardware will work with Teams only. You could always setup another receptionist user and swap the hardware out over the weekend and see how it works with that test receptionist as Teams only mode. But I think it will be limited with some things.
I think the receptionist HAS to use both? The problem is MS Support is telling me that in Islands mode....SFB can only talk to SFB and Teams can only talk to Teams...but the link that was sent above makes it seem like there is an exception for desk phones?...so the receptionist can stay on Islands mode and have only Teams on her desktop and use that for voice/chat/transferring from the desk, and SFB on the desk phone for voice/transferring/conferencing.
- No she can't do calls in both locations, either she uses Teams, or she uses Skype, there is no both. Now she can place calls from Teams, but only VoiP teams based calls, PSTN Calls will not be routed to her Teams client when in islands or Skype only modes.
The part about can't talk to each isn't true, if users are Teams only their calls are routed to Teams regardless of the receptionist setting. You can easily test this now by having a user in Teams only and having the receptionist call them from the Skype console.