Forum Discussion
Teams telephony system experience
thanks LinusCansby , I get your point. Now we have in mind to do the change in 2 years from now, maybe at that time all those special needs might be provided by the Teams phone system, as you mentioned around 2020 and on.
Question for you, are you using or have you test the Teams telephony system? If so, any thoughts?
Okay, by then there will be a lot of new features. Good that you started to plan already.
Yes, I'm using it and currently it is working good. When we started with a Direct Routing connection in the start there were some minor problems. But for an end user there is no problems, all basic functions are there.
We also have some smaller customers that uses Teams telephony and they are happy, for the larger enterprise customers we have discussions with they need support for third-party applications like compliance recording and call centers so they are waiting for that before doing the big step over, but some have started to test for IT department and a few users.