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armstrong360's avatar
armstrong360
Copper Contributor
Aug 21, 2020

Teams Switches to Wrong Account

When I try to log into Teams with my G Suite work email address, it switches me to my personal Gmail account. I created a free Teams account using my G Suite address. When I did, I was not asked to c...
microsoft teams
ChristianBergstrom's avatar
ChristianBergstrom
Silver Contributor
Aug 21, 2020

armstrong360 Hey, you didn't mention if you tried incognito/InPrivate Window going online https://teams.microsoft.com

 

Same issue?

 

You can use icognito/InPrivate for the guided deletion of Teams free org. as well.

 

I always suggest removal of the Teams cache if using the desktop app, so you can try that as well if not already done. Go via Start and type %appdata%\Microsoft\Teams, hit enter and delete all content in the Teams folder to reset the app. If on mac ~/Library/Application Support/Microsoft/Teams/

 

If no luck remove the app and reinstall it.

  • armstrong360's avatar
    armstrong360
    Copper Contributor
    Aug 22, 2020

    ChristianBergstrom Thank you. I tried all of those steps but got the same result. 

    I tried private mode but it sent me to the G mail account instead of the G Suite account.

    I deleted the cache and tried to log in again. Same result.

    And I deleted the application. When I tried to sign back in with the G Suite account it said "It looks like you already have an account" and sent me to the Gmail account again. 

    Is there some way to delete the G Suite account and start over? Or can Microsoft figure out what's going on on the back end? 

    Any other solutions?

    Thank you.

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