Forum Discussion
Teams Switches to Wrong Account
armstrong360 Hey, you didn't mention if you tried incognito/InPrivate Window going online https://teams.microsoft.com
Same issue?
You can use icognito/InPrivate for the guided deletion of Teams free org. as well.
I always suggest removal of the Teams cache if using the desktop app, so you can try that as well if not already done. Go via Start and type %appdata%\Microsoft\Teams, hit enter and delete all content in the Teams folder to reset the app. If on mac ~/Library/Application Support/Microsoft/Teams/
If no luck remove the app and reinstall it.
- armstrong360Aug 22, 2020Copper Contributor
ChristianBergstrom Thank you. I tried all of those steps but got the same result.
I tried private mode but it sent me to the G mail account instead of the G Suite account.
I deleted the cache and tried to log in again. Same result.
And I deleted the application. When I tried to sign back in with the G Suite account it said "It looks like you already have an account" and sent me to the Gmail account again.
Is there some way to delete the G Suite account and start over? Or can Microsoft figure out what's going on on the back end?
Any other solutions?
Thank you.