Forum Discussion
Teams status stuck on Offline
Quite recently (the last few weeks) I've found the Teams status occasionally gets stuck on Offline and cannot be changed to 'Available' when you do go to change it (either via user icon, taskbar icon...
Hello
Did you try Reset Status already?
On how many devices are you logged on at the same time?
Did you try Reset Status already?
On how many devices are you logged on at the same time?
Hi Andres,
Only logged onto one device (work laptop).
I've tried changing to all other statuses, resetting status, closing and reopening Teams to no avail.
Now, in my experience, once I start attempting to change the status it tends to fix itself within 5-10 minutes, but if I don't notice it, I appear as offline until I make attempts to change it.
Refreshing the laptop seems to fix it too, and the issue doesn't present itself in the Web App.
So there's plenty of alternatives and workarounds but it is still an issue with the desktop app that could lead to users to believe that you're not online.
Only logged onto one device (work laptop).
I've tried changing to all other statuses, resetting status, closing and reopening Teams to no avail.
Now, in my experience, once I start attempting to change the status it tends to fix itself within 5-10 minutes, but if I don't notice it, I appear as offline until I make attempts to change it.
Refreshing the laptop seems to fix it too, and the issue doesn't present itself in the Web App.
So there's plenty of alternatives and workarounds but it is still an issue with the desktop app that could lead to users to believe that you're not online.