Forum Discussion

Copper Contributor

Mar 19, 2020

Solved

teams status stuck on 'in a call'

The status of two colleages is stuck on 'in a call'. I can't find a way to change the status. As far as I can see, there isn't a call going on at the moment.

microsoft teams

fowler_23
Sep 18, 2020
drnewell

I always find this script works pretty well for any inconsistencies in Teams and you want to delete the cache etc

https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/

DougAtBHB

Copper Contributor

Jun 10, 2024

stijnLBS - I've had this same issue for months. Even had Microsoft support look into it. They fixed it, but it only lasted about a week and went back.

Have you found a reliable resolution?

TomasAS
Copper Contributor
Mar 14, 2025
The issue might not be Teams at all, but another app set up to synchronize the Teams status. For me, it was Talkdesk, and as soon as I disabled the sync in Talkdesk, the problem disappeared.