Forum Discussion

Copper Contributor

Mar 19, 2020

Solved

teams status stuck on 'in a call'

The status of two colleages is stuck on 'in a call'. I can't find a way to change the status. As far as I can see, there isn't a call going on at the moment.

microsoft teams

fowler_23
Sep 18, 2020
drnewell

I always find this script works pretty well for any inconsistencies in Teams and you want to delete the cache etc

https://commsverse.blog/2018/09/28/clear-the-microsoft-teams-client-cache/

stijnLBS

Copper Contributor

Mar 19, 2020

adam deltingerI've done these things but that didn't solve the problem

c_pearson

Copper Contributor

Mar 19, 2020

stijnLBS

Okay, mine is now updating again, after re-installing the desktop app. I'd uninstalled it earlier but the browser still showed the stuck status. After I've re-installed the desktop it is now updating again correctly.