Forum Discussion
Teams Sidecar issue
I have a query with Teams Phone - running a Yealink MP56 with an EXP50 connected to provide sidecar functionality.
I'm having an issue on a few phones where the pinned contacts on the sidebar have blank names. The Teams icon is there, the presence indicator is correct, but there is literally no writing in the space where you'd expect the name of the contact to appear. Has anyone else seen this?
Patch levels for the devices are up to date as far as Teams Admin Center and Yealink indicate:
MP56
- Firmware Version: 122.15.0.77
- Hardware Version: 122.2.0.0.1.0.32
- Company Portal Version: 5.0.5304.0
- Teams Version 1449/1.0.94.2022030501
- Admin Agent Version: 1.0.0.202112100118.product
EXP50
- Firmware Version: 1.0.1.8
- Hardware Version: 75.1.0.0.0.0.9.0
2 Replies
- I think this is a firmware issue. Updated in the latest release:
Teams app version: 1449/1.0.94.2022041102
* Fixes to address missing names on phone sidecars. Since the community has not yet responded to your post, you might want to seek assistance with other resources that are focused on tech support:
- Ask your IT manager to open a support case or call Microsoft using the support line you were given. Other options for business subscription admins are listed here:
https://docs.microsoft.com/en-us/microsoft-365/business-video/get-help-support?view=o365-worldwide#:~:text=Online%20support%201%20Go%20to%20the%20admin%20center,contact%20method%2C%20and%20then%20select%20Contact%20me.%20
https://support.serviceshub.microsoft.com/supportforbusiness/create
- Additional tech support is available at https://support.microsoft.com/ or https://answers.microsoft.com/, where authorized Microsoft agents are available to trouble an issue until it’s resolved.
