Forum Discussion
Teams Screen Share causes Mac to crash/freeze
I used my Mac to Screen Share via Teams on an external screen. This session lasted about an hour. After closing that meeting, my Mac froze. Cursor would not move and keyboard was not responding.
Tried disconnecting of external monitor and power cable multiple times.
Finally running out of options, we had to do a Power Reset. That solved the problem.
Issues happening after Teams Screen Sharing are being seen bit too frequently.
2 Replies
Hello John_Wesley
welcome to the Microsoft community, My name is Recep I'll be happy to help you today.
I understand that your teams screen share causes your mac pc to crash and freeze.to troubleshoot the issues you described, please kindly try to clear the Teams caches to see if it helps. Here are the steps to clear the Teams caches:
1. Click Go > Go To Folder.
2. Then negative to following folder and delete them to see if it helps.
~/Library/Caches/com.microsoft.teams
~/Library/Caches/com.microsoft.teams.shipit
~/Library/Application Support/Microsoft/Teams
Also proceed to un-install and install teams and revert with the behavior also make sure to update your Teams client to the latest version.
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What version of teams were you using and do other users have a similar issue?
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