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ChrisTomlin's avatar
ChrisTomlin
Copper Contributor
May 12, 2020
Solved

Teams Room System - Lenovo SmartHub 500 - Video Issue.

   Hi all,   Got a few Lenovo SmartHub 500 devices that have been upgraded to Teams Room system with Teams set as default. Got an issue that after a while the video stops appearing for ad hoc T...
microsoft teams
Teams Room System
  • ChrisTomlin's avatar
    ChrisTomlin
    May 25, 2020

    Hi Graham, We use Connectwise Control - https://www.connectwise.com/software/control

    I figured it out in the end, we had to disable SSL decryption on Sophos firewall for the Lenovo units ip address.


TheGrahamWalsh's avatar
TheGrahamWalsh
MVP
May 22, 2020
I've not seen this issue before. What version of MTR app are you running? Maybe use the Report a Problem in the bottom left to report it to Microsoft.

Out of interest, what remote viewer tool are you using?
  • ChrisTomlin's avatar
    ChrisTomlin
    Copper Contributor
    May 25, 2020

    Hi Graham, We use Connectwise Control - https://www.connectwise.com/software/control

    I figured it out in the end, we had to disable SSL decryption on Sophos firewall for the Lenovo units ip address.


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