Forum Discussion

WhizFi's avatar
WhizFi
Copper Contributor
Sep 02, 2019

Teams Room Cannot sign in

Hi,   We are trying to install our first Teams Rooms system. Though the system (Lenovo ThinkSmart Hub 500) is logging onto the SRS, it is not signing in to the Ms Teams.   I've checked the system...
hub 500
lenovo
teams rooms
Farik7707's avatar
Farik7707
Copper Contributor
Oct 16, 2020
I solved this problem
Jazzy23's avatar
Jazzy23
Copper Contributor
Oct 19, 2020

Farik7707 

What fixed your issue?

 

We have a handful of devices that run into this issue occasionally on whatever version of the Teams app and Windows 10 OS build. Our devices (Lenovo ThinkSmart Hub 500) are on a wired connection.

Our workaround:

1. Sign into the local admin account

2. Disconnect from wired connection

3. Connect to a hotspot (external connection) and reboot

4. Once the device signs into Teams, reconnect to wired connection and turn off hotspot

Our workaround typically works for 3 - 5 days. It's as if it quits trying to sign in after that amount of time or getting blocked by our network.

  • Farik7707's avatar
    Farik7707
    Copper Contributor
    Oct 20, 2020

    Jazzy23 Hi

    Reinstalling .appx (Teams) to the old version. And then, Teams itself will update to the latest version and still work normally. Look my screenshot 

     

     

    • Michael Roark's avatar
      Michael Roark
      Copper Contributor
      Oct 21, 2020

      Farik7707 still didn't work, screen looks different but still sitting at a "Signing in..."  prompt as before