Forum Discussion
Teams Rolls Out New Conversation Button
This is a truly awful feature, none of the the other many chat tools do this (slack, mattermost, discord, rocket). Instead they allow people to reply to a message if they want and hence creating a thread.
Having to "create a conversation" for every IM is just plain strange. Why does MS always think they are smarter than everyone else!!! Please add a way to remove this from channels.
My team no longer uses channels because of this, we just use a group chat.
This feature is an obstacle to adoption, the Achilles heel for Teams. To avoid the button click, users instead continue to use chats, thus losing all the benefits of teams. By sticking with chats, users lose access to threads and channels. They lose access to discoverability. In other words, they lose access to the features that actually make Teams competitive.
Further, because the button says "New Conversation" rather than simply "New Post" it implies that the user shouldn't even be here unless they have something to say that meets the qualifications of a "conversation". The UX design subtly implies that users ought to instead use chats for "chat" and ought to go DM for threading, thus disintermediating other users from following along with threaded deep-dives.
It's worth noting that conversations themselves in Teams also require a disambiguating click (of the "reply" icon). So they are no more convenient to use, but it certainly would be more usable if that click were to open a sidebar rather than an inline conversation.
