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BirkTeq's avatar
BirkTeq
Copper Contributor
Dec 14, 2020

Teams ringtone after Hangup

When a call comes in (i use pc speaker as secondary to get the ringing), i answer it with teams on my win10 pc, and it works fine, but when we hangup my temas begin to ring again in the speaker, sometime only a couple of rings, but sometimes it only works to reboot the pc

  • gabbyy's avatar
    gabbyy
    Copper Contributor

    Rather than rebooting my computer, I just right-click Teams on my taskbar and select Quit. This stops the ringing. Then I just re-open Teams and I am good to go. Not sure why the constant ringing after hang-up randomly happens.

      • Big_GH's avatar
        Big_GH
        Copper Contributor

        We have a few users with this issue as well, including myself. Its quite annoying. Is it the headset or the Teams app causing this?

         

        Plantronics Voyager Focus UC headset, Teams v1.5.00.21668

  • TheM365Guy's avatar
    TheM365Guy
    Brass Contributor

    BirkTeq 

    I can confirm this. Same issue happens also in our environment - Teams Version: 1.3.00.30866 (64 bit) Windows 10. We using plantronics headsets with the latest update. Each time when we hang up - teams is ringing a few seconds after that. 

  • Hi BirkTeq, in which calling scenario does it happen? Does it happen by receiving a Teams to Teams call? Or if it is a PSTN call? If PSTN: are you using Microsoft Phone System or Teams Direct Routing? 

    • BirkTeq's avatar
      BirkTeq
      Copper Contributor

      Hi ThorstenThorsten Pickhan 

       

      the senario is:

      im using teams on a pc with a headset from jabra. it doesnt matter if it is teams to teams or teams to pstn. when we hangup the teams ringtone sounds 3 times, but only if i use the computer loudspeaker as secondary speaker to hear it ringing, and the extra ringing is only in the secondary unit, not in primary headset

       

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