Forum Discussion
BirkTeq
Dec 14, 2020Copper Contributor
Teams ringtone after Hangup
When a call comes in (i use pc speaker as secondary to get the ringing), i answer it with teams on my win10 pc, and it works fine, but when we hangup my temas begin to ring again in the speaker, sometime only a couple of rings, but sometimes it only works to reboot the pc
- Koenigworks9Copper Contributor
In my particular case, it solved the issue just like this (Teams is playing ringtone in loop):
- justinmoorheadCopper Contributor
I have the same issue.
- gabbyyCopper Contributor
Rather than rebooting my computer, I just right-click Teams on my taskbar and select Quit. This stops the ringing. Then I just re-open Teams and I am good to go. Not sure why the constant ringing after hang-up randomly happens.
- Andrew_RodgersCopper Contributor
Any aactualy solution to his issue? I have a few users stuck with it gabbyy
- Big_GHCopper Contributor
We have a few users with this issue as well, including myself. Its quite annoying. Is it the headset or the Teams app causing this?
Plantronics Voyager Focus UC headset, Teams v1.5.00.21668
- EmeryDieterCopper ContributorA selection of safe free phone ringtones for mobile phones.
- TheM365GuyBrass Contributor
I can confirm this. Same issue happens also in our environment - Teams Version: 1.3.00.30866 (64 bit) Windows 10. We using plantronics headsets with the latest update. Each time when we hang up - teams is ringing a few seconds after that.
Hi BirkTeq, in which calling scenario does it happen? Does it happen by receiving a Teams to Teams call? Or if it is a PSTN call? If PSTN: are you using Microsoft Phone System or Teams Direct Routing?
- BirkTeqCopper Contributor
Hi ThorstenThorsten Pickhan
the senario is:
im using teams on a pc with a headset from jabra. it doesnt matter if it is teams to teams or teams to pstn. when we hangup the teams ringtone sounds 3 times, but only if i use the computer loudspeaker as secondary speaker to hear it ringing, and the extra ringing is only in the secondary unit, not in primary headset