Forum Discussion

Anonymous's avatar
Anonymous
May 05, 2020

Teams profile photos replaced by placeholder?

Hi all, starting this past Friday we noticed that the Teams user profile photos started disappearing resp. being replaced with the placeholder.   I'm aware of the unification Microsoft was about...
exchange online
Placeholder
Profile Photos
teams
bc1000's avatar
bc1000
Copper Contributor
May 07, 2020

Deleted I checked again a few minutes ago and in the web app, it´s even worse... 😞

But AAD looks better, but these are only AAD-synced thumbnails. Because we actually still have onprem-mailboxes (with exchange-hybrid running) I am not 100% sure, which source of pictures teams actually use. As I read teams use exchange online as source for pictures and with exchange hybrid, it should fetch pictures from onprem-mailboxes / onprem-exchange. HMA required.

Anonymous's avatar
Anonymous
May 11, 2020

bc1000, same configuration on our side, still on-prem with Exchange but I if Exchange Online was a prerequisite for Teams profile photos, why are most showing at all? The logic seems broken somewhat. I still have the ticket open being told they're still working on it.

  • Anonymous's avatar
    Anonymous
    May 13, 2020

    bc1000, thanks for the update. Still ongoing in our tenant but I agree that it's a mess.

  • bc1000's avatar
    bc1000
    Copper Contributor
    May 12, 2020

    Deleted I can confirm all profile photos appeared again.

    The profile sync and workflow with all it´s different circumstances is a desaster.

     

    https://support.microsoft.com/en-us/office/information-about-profile-picture-synchronization-in-microsoft-365-20594d76-d054-4af4-a660-401133e3d48a