Forum Discussion
Teams profile photos replaced by placeholder?
Rob Ellis, so today nothing much has changed in terms of updates. Some users see their photo, many don't. Can you give me your incident ticket number so I can create my own and link the cases for MS?
about 10% are missing on my site, others recovered. Teams with it´s icon cache in desktop and mobile apps add some additional time. It is best to check in the web edition.
bc1000, thanks for the update. Still ongoing in our tenant but I agree that it's a mess.
Deleted I can confirm all profile photos appeared again.
The profile sync and workflow with all it´s different circumstances is a desaster.
bc1000, same configuration on our side, still on-prem with Exchange but I if Exchange Online was a prerequisite for Teams profile photos, why are most showing at all? The logic seems broken somewhat. I still have the ticket open being told they're still working on it.
Deleted I checked again a few minutes ago and in the web app, it´s even worse... 😞
But AAD looks better, but these are only AAD-synced thumbnails. Because we actually still have onprem-mailboxes (with exchange-hybrid running) I am not 100% sure, which source of pictures teams actually use. As I read teams use exchange online as source for pictures and with exchange hybrid, it should fetch pictures from onprem-mailboxes / onprem-exchange. HMA required.
bc1000, interesting. I can confirm that the web app shows more users but still also about 10% missing I would estimate.
Clearing the cache under %AppData%\Microsoft\Teams\Cache made it so the client reflects the current state as well.