Forum Discussion
Teams profile photos replaced by placeholder?
Hi all, starting this past Friday we noticed that the Teams user profile photos started disappearing resp. being replaced with the placeholder. I'm aware of the unification Microsoft was about...
I have a customer seeing something similar, not affecting all users.
AAD Connect is in place and has previously synced photos, which were showing in Azure AD Portal, SPO, Teams, etc. all as expected.
Reported by some users today (my own account included):
photo missing in Teams, SPO, etc.
Placeholder is showing in Azure AD portal (but the correct photo for the user is found when using Get-AzureADUserThumbnailPhoto).
I've got a ticket open, and they are saying it might be related to a service incident - so watch this space.
AAD Connect is in place and has previously synced photos, which were showing in Azure AD Portal, SPO, Teams, etc. all as expected.
Reported by some users today (my own account included):
photo missing in Teams, SPO, etc.
Placeholder is showing in Azure AD portal (but the correct photo for the user is found when using Get-AzureADUserThumbnailPhoto).
I've got a ticket open, and they are saying it might be related to a service incident - so watch this space.
Rob Ellis Thanks for info. We've been experiencing a similar behavior in my org. (only in Teams though). Fortunately all we had to do was a manual sign out / sign in to the Teams app to make the photo appear.
- Microsoft have confirmed this is related to a service incident, and they are investigating internally.
Rob Ellis, thanks, I'll be watching the admin center as well.
- same here, I was analyzing and searching hole afternoon. AAD and Teams lost User pictures. I setup exchange hybrid last saturday and believed in some HMA problems, but did not find any root cause. I also hope this is a ms service problem.
